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10 Points To A Healthy Culture

Here are ten principles that guide the way we act, the way we work, and the way we lead:

  1. No Gossip - Don't start the gossip, don't participate in the gossip, don't listen to the gossip.
  2. Go to the Source; Resolve the Problem - The best way to handle a concern is to go directly to the source of the perceived problem. Have a conversation in an open and positive manner and seek a win-win solution.
  3. Be Proactive - Take Ownership - It is amazing what can be accomplished when everyone feels “If it is going to be, it is up to me!” Take the initiative in every aspect of your job and look for the opportunities throughout the company to help teammates.
  4. Build a Culture of Applause - Celebrate success, both big and small, both publicly and privately.
  5. Earn Respect; Give Respect - True and lasting respect cannot be mandated, but must be earned.
  6. No Surprises - Surprises are signals that our structures, processes, and/or teamwork are inadequate. To minimize surprises, the right information must get to the right people at the right time so that they can take the right action for the right results.
  7. Get Closure - Closure means that everyone takes responsibility to see a task, problem or issue through to its completion.
  8. State a Problem; Offer a Solution - Develop the practice that whenever you have a criticism, concern, issue, or problem, take a few seconds more to consider your recommendation, your suggestions for improvement or a solution.
  9. Choose Your Attitude - Accept full responsibility for choosing your attitude. In one moment we can change our whole day. It is a decision we make.
  10. Have Fun - Having fun while getting our work done helps us to enjoy our jobs. Humor gives us a positive attitude, allows us to handle stress and naturally puts us in the mood to provide great services to customers and teammates.

The Raymond Group | 4601 Frey St. Suite 400 | Madison, WI 53705 | (608) 833-4100
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