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Legendary Service Marketing

It’s a simple formula for success – when our guests are incredibly satisfied, success comes naturally.
Our salespersons are guest-oriented and enjoy servicing what they proudly sell. Raymond’s spirited sales teams pledge value and enthusiastic service blanketed by our unconditional guarantee. Our external marketing and sales attracts prospective guests, and our internal legendary service marketing retains and converts our guests into our "Raving Fans".

Happy teammates provide great service, and create happy guests. Our Legendary Service Marketing (LSM) strategy emphasizes recruiting and employing service-minded and team-oriented teammates, who in turn provide great guest service, generating and retaining our loyal and highly profitable Raving Fan clientele. We cross train our teammates so that they are more flexible to better service guests and help teammates. Teammates are instrumental in developing these relationships that lead to our success. These strategies set us apart from our competition and culminate in the highest guest retention and teammate satisfaction in our markets.

That’s Raymond’s commitment at every property we manage, backed by our unconditional satisfaction guarantee. We offer our guests a value-priced, clean and well-maintained property in a great location, serviced by an empowered staff with a personal touch.

Check Out Our Raving Fan Letters

From the moment we stepped to the front desk to the morning when we left at the end of the week, we were treated just like family. I don't think I have ever written a thank-you to a hotel before, but this was such a pleasant stay.

- Kathy (Winfield, KS)

It's funny how over the years it is very easy to address problems, but we don't always take the time to give credit where credit is due. I want to offer my congratulations to you and your staff for being a well managed team of happy but professional people. The manner in which you treated your guests, even during the storm when you lost power, was impeccable.

- John

Simply put, this hotel had one of the nicest and most customer service oriented staff I have seen in a long time. Every facet of this hotel should be recognized. The shuttle driver was prompt, safe, and cordial. The person who checked me in was quick, knowledgeable and friendly. The room was spotless. The lady arranging the cotntinental breakfast was adorable and upon checkout everything was correct and orderly. A location I would gladly recommend to fellow associates.

- Andrew (Sunrise, FL)

I have been traveling all over the world for more than 30 years. I have seen great service but nothing like what I saw today. I went out early to clear the snow off my car and by the way unprepared to do so relative to clothing of tools only to find you and your team had done so. My ungloved hands, my bootless shoes and my winter coat less body tank you beyond words. I will never stay anywhere else when I come to STL in the future.

- Dane (Aurora, IL)

I wanted to send you a sincere Thank you note for the hospitality and help extended to my team during our recent stay in your hotel. You have an amazing set of associates in your hotel and "service" from them comes straight from their heart. I have been in USA for almost 9 years, I have not seen many such sincere helpful and courteous hotel crew. I pretty much travel in every part of the country and such hospitality is not seen at many places.

- Pravat (Alpharetta, GA)

The Raymond Group | 4601 Frey St. Suite 400 | Madison, WI 53705 | (608) 833-4100
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